Contact us in writing at hello@swap-a-lease.co.uk or by post. Please include your name, account details, a description of your complaint, and your preferred resolution.
We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks. If we cannot resolve it within 8 weeks, we will write to explain why and give you a right to refer to the Financial Ombudsman Service (consumer mode only).
The Financial Ombudsman Service is available to eligible consumers only. B2B clients do not have access to FOS but may pursue disputes through the courts or alternative dispute resolution.
We are registered with [ADR scheme — placeholder]. B2B disputes may be referred to ADR under the ADR Regulations 2015.