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Frequently Asked Questions General Questions
Questions about Leasing and Lease Transfers
Questions from "Lease Sellers"
Questions from "Lease Buyers"
Questions to Swap-a-Lease Support
What exactly is Swap-a-Lease.co.uk? Swap-a-Lease.co.uk is the first and only full-service online marketplace of active vehicle leases. Our goal is to match individuals who are currently leasing vehicles they wish to get out of, with individuals who are looking for short-term leases with attractive payments andlow deposit. For more background information on Swap-a-Lease,see about us. As a Seller: Anyone with an active lease, whose leasing company allows lease transfers, can use Swap-a-Lease to "sell" their lease. If you have any questions about whether or not your leasing company allows lease transfers, you can check with us by registering and we'll be happy to assist. As a Buyer: Anyone looking for a good value on a late-model used vehicle can search Swap-a-Lease for short-term leases. If you’d like more information on what to look for in a pre owned lease, check out our 'Tips for Lease Buyers'. Can I use Swap-a-Lease outside the UK? We we will be launching our Pan European service lateron this year register with us and we will e mail you when the Pan Eurpoean site is launched. How does the Swap-a-Lease process work? In short, Swap-a-Lease allows lease Sellers to offer their active leases for transfer online where potential lease Buyers can view them. We then guide the Sellers and Buyers through the lease transfer process with the leasing company. Please visit How it Works for a step-by-step guide to the Swap-a-Lease process. Do I have to "swap" leases with someone? No, you do not have to "swap" leases. Each vehicle being offered for assumption is handled individually. If you are offering a vehicle on Swap-a-Lease, and would also like to assume one of the leased vehicles on the site, you can do this, but the two transactions are managed separately. Can I be both a "Lease Seller" and a "Lease Buyer" with Swap-a-Lease? We encourage you to be both a Seller and a Buyer with Swap-a-Lease, so you can take full advantage of what we have to offer. Even though the sell and buy transactions are handled separately, we have built the web site to make it possible for you to use a single account for all of your lease transfer needs. You can monitor all of your account activity in one place, using a single username and password. How does Swap-a-Lease protect customer information? Swap-a-Lease protects customer information in a variety of ways. During customer transactions, data is protected using 128-bit Secure Socket Layer (SSL) encryption supplied by XXXXXXXXXXX. Once stored on our server, data is secured using state-of-the-art firewall protection provided and monitored by XXXXXXXXXXX, preventing unauthorized access to sensitive information. In some cases the "lock" icon may not appear on your web browser. To verify that a page is secure, you can right-click with your mouse from within the page and select "properties" to see encryption details for the page you are viewing. Should I feel secure about giving Swap-a-Lease my credit card information? Swap-a-Lease has taken precautions to protect your credit card information both during and after financial transactions. 128-bit SSL encryption protects the information during processing, and a state-of-the-art firewall protects information on our server. For credit card processing, Swap-a-Lease utilizes the services of XXXXXXXXX., the industry standard widely recognized for providing solutions for secure online payment processing with various web clients. How often is the website updated? The Swap-a-Lease listings are updated in real time. When Sellers list their vehicles, they appear immediately on the website. Buyers can view the latest listings by clicking on New Listings from within the "Browse By" bar on each page. The Reseller Account is an innovative way to enjoy enhanced level of benefits as a Swap-a-Lease user at a significantly lower cost. Designed for volume users such as Leasing Companies, Fleet Car Dealers, Brokers and those involved in advising businesses like Accountants, IFA's and Insolvancy Practitioners. Resseller membership is £199.95 +Vat per annum and includes unlimited advertising for upto 25 new listings per anum. The all inclusive package is worth over £400+Vat per annum. Join today - see the details by clicking 'Reseller Account' Already registered but want to take advantage of the Reseller Account? For a limited time you can join. Click on the 'Upgrade to Reseller' link. Questions about Leasing and Lease Transfers I'm new to leasing -- Where can I find out more about leasing in general? We highly recommend XXXXXXXX for any consumer that is considering leasing. This leasing content website allows you to learn about leasing pros and cons, enabling you to make an informed decision on whether to lease or buy your next vehicle. Is it possible to terminate a lease prior to the full term of the contract? It is possible to terminate any lease prior to the scheduled end date, however there are normally significant financial implications to the lessee when doing so. Each leasing company has their own policies, but most will charge some form of early termination penalty. It is not unusual for these charges to be in excess of several thousand dollars. This is a primary example of why Swap-a-Lease can be such a valuable service. If you'd like more detailed information, we recommend XXXXXXXXXX -- a valuable leasing content website that addresses the subject of early lease termination in depth. The basic lease transfer process is the same for all leasing companies. The individual wishing to assume the lease submits a credit application to the leasing company. The leasing company will make a decision on the credit worthiness of the applicant. If approved, lease transfer documents are prepared and signed by the original and assuming lessees. The transfer is complete when the signed documents are returned to the leasing company and processed. There are variations in the fees and details for each leasing company. The Swap-a-Lease service is on board to assist with these variations and details as you navigate through the transfer process. How can I find information on my leasing company? We are compiling a comprehensive guide to leasing companies policies and fee's in the UK & Europe please register and let us know which lesing company you car is with. We will contact you with all the relevent information as soon as we have a policy & fee statement from your leasing company. Are there any additional or “hidden” fees involved in lease transfers? There are two kinds fees involved in transferring a lease with the aid of Swap-a-Lease. These include the nominal fees charged by Swap-a-Lease to list vehicles and facilitate the lease transfer process, and those fees required by the leasing company who hold the vehicle lease. Leasing company fees can include both credit application and lease transfer fees. Each leasing company has their own fee structure, and they vary broadly from one company to the next. Register to find out more about your specific leasing company. As with any change of vehicle “ownership”, there may be vehicle licensing or registration fees required by your state. Policies and fees vary by state. The leasing company which holds the lease can advise you on how to manage these details, since technically they “own” the vehicle. Some states may require payment of taxes, in addition to the use tax normally included in monthly lease payments. These are a matter of policy in each state. Swap-a-Lease does not have expert knowledge of these taxes. If you are unsure about your state’s policies, you can check with the agency that handles taxes for your state, or ask a local auto dealer who should be able to advise you on how taxes are handled in vehicle purchase or lease transactions. Are “Buyers” and “Sellers” free to negotiate any of their own terms concerning lease transfers? Normally the terms of the lease, including monthly payment, mileage allowed and lease-end date remain fixed and are controlled by the leasing company. However, the Buyer and Seller of a lease are free to negotiate many details of the lease transfer, as long as they do not interfere with the rules set forth by the specific leasing company or are in violation of any laws. A common example of a negotiable detail surrounds who will pay the leasing company's transfer fees. Sellers are also free to offer or require cash upfront as a part of the lease transfer deal. How is the lease transfer initiated? The Lease Seller starts the lease transfer process by accepting an 'advice of offer' from Swap-a-Lease. Once a Buyer has agreed to take over the lease and completed a credit check with the appropriate leasing company, the Seller is then notified and the process begins with 'letters of intention'. The seller confirms they wish to transfer to the buyer and the buyer confirms they wish to accept the lease transfer. At this point the Swap-a -Lease transfer fees are payable. This is the point of 'no return' in the process. How long does the lease transfer process generally take? The time frame for lease transfer varies broadly from leasing company to leasing company. Some leasing companies can complete the process in as little as a week while others may take several. The timing is dependent upon three factors. The first factor is the credit decision process, which generally takes 24 to 48 hours. The second factor entails creation and processing of the required lease transfer documents, which generally takes 3 to 5 business days. Lastly mail and turnaround times must be included. Typically, figure on at least 7-14 business days to complete the entire process. If you’d like information on the typical time frame for a specific leasing company, please Contact Us and we will be happy to share our experiences with you. When is the lease transfer final? The lease transfer process is final when the leasing company receives all required lease transfer documents and fees for the transaction. Swap-a-Lease will advise you on how to complete the necessary documents and when to submit the fees in each situation. Swap-a-Lease has done extensive research regarding all major leasing company's procedures, so please Contact Us with any questions or concerns. What happens to the security deposit when a lease is transferred? The depsoit is assumed to have been paid by the Seller however in order to make a transfer more attractive to a Buyer the seller may offer an incentive. Who is responsible for potential lease-end charges? The Lease Buyer would be responsible for any termination charges at lease end. The Lease Buyer is assuming the remainder of an active lease, and will be responsible for the lease-end terms as included in the original lease contract. Lease-end charges may include excess mileage fees and excess wear & tear assessments. It is important that the Buyer satisfies themselves as to the condition of the vehicle prior to the handover to avoid disputes over condition at athe end of the lease. to this end an independent RAC inspection can be requested by the buyer. The cost of this service may be apportioned by negotiation. All potential lease-end charges will be defined in the lease transfer documentation. Is it possible to transfer a lease to another part of the EU? Not at present however we are actively persuing this opportunity with many of the top 50 leasing companies. If this is a specific area of interest for you please register with us and we will automatically update you on progress. How are long-distance lease transfers normally handled? When distance separates the Buyer and Seller, normally arrangements to inspect the vehicle and get it to the Buyer are agreed between the parties involved. We have seen many different arrangements work, ranging from the Buyer or Seller driving to meet each other, having the vehicle inspected by independent inspectors The vehicle may be transported or driven and the appropriate charges will apply. If you are interested in getting your vehicle inspected or having it transported please contact us via phone or email and we will set you up with the service. For more info, go to the services page. Where is the vehicle turned-in at lease end? Each leasing company has their own turn-in policies, however, if a leasing company allows a Buyer to assume a lease, they normally will have some provision for a new lessee to turn in the vehicle locally. Questions from "Lease Sellers" How effective is Swap-a-Lease? (How successful are Sellers at finding someone to assume their lease?) swap-a-lease is a new service in UK and we have completed a numerous transfers in order to extensively test the viability of the service and to ensure it works effectively here in the UK. In USA ad Canada there is a well developed market for leasing transfers. Much of an individual Seller’s success is determined by the value presented in the lease and vehicle being offered. When the monthly payment is competitive and a reasonable number of miles remain on the lease, it is more likely that the right Buyer will find the deal in a short amount of time. Sellers can increase their odds of success, or improve the value represented by their vehicle and lease, by offering incentives to their basic deal. Sellers wanting to further increase their visibility can place their auto in the swap-a-lease Featured Auto Section. Please see Tips for Sellers for more information on incentives and what Lease Buyers look for. How do “Lease Sellers” save money using swap-a-lease? Lease Sellers can save money by finding someone to complete their lease, instead of the more costly alternatives involved in early lease termination. If a lessee wants to pay off the remainder of their lease, there are normally early termination penalties assessed by the leasing company in addition to the remaining monthly payments owed. These costs can result in early termination costs running into thousands of Pounds. Policies vary by leasing company, so to be certain of the terms of your individual lease you should consult your lease documents or register with us and we wil find out on your behalf. What are the fees for the “Lease Seller”? swap-a-lease has two levels of membership for Sellers. For Standard
Membership, a £39.99 listing fee is collected when a vehicle
is posted to the site. The listing is good for 30 days. Once a Seller
and Buyer agree to make a lease transfer and we receive letters
of intention. A £295+Vat success fee is collected from the
buyer and the seller. The success fee will be refunded if the leasing
company does not approve the lease transfer. These fees entitle
Sellers to the personal attention offered by swap-a-lease’s
experienced Lease Transfer Service agents, who will assist throughout
the lease transfer process. The listing and success fees represent
a great value when compared with the early termination costs avoided
by finding a Buyer to take over a lease and the ability to move
from Lease to Lease as required. What information will I need to list my vehicle with swap-a-lease? Before listing, you will want to have or know the following: 1. Contact information we will use for communicating with you– Including name, address, phone numbers, email. 2. Information about the vehicle – Including year, make, model, style, features, current mileage, condition. - Click her to see the 'Advertise my Lease' form. 3. Details of the lease – Including leasing company, monthly payment, approximate lease end date (your lease contract is a good source for these details). How do I list my vehicle with swap-a-lease? To list your vehicle, simply click on Sell a Lease from any page on the site. From there you will be led through a simple listing process where we will collect contact information, vehicle information and details on your lease. At the end of the listing process, a fee of £39.99 is collected by credit card. This one-time listing fee will keep your listing active for a minimum period of 30 days or if your have a Reseller account until you sell. If you have any questions or difficulties during the listing process, please Contact Us for assistance. Can I add my own picture to my vehicle listing? Yes, to do this, just email us the photo along with your reg number and name to photo@swap-a-lease.co.uk. If you do not have an electronic file, but would still like to see a photo of your actual vehicle listing, we can scan it for you and upload the image to your listing. If you don't have an image we can arrange to have one taken for you just drop us an e mail. There are two ways for a Seller to view their vehicle listing. You can Sign-In with the username and password chosen when creating your account. This will take you to 'My Account'. You can also click on Buy a lease to search for your make and model this will display your ad as presented to the Buyers. How do I change information on my vehicle listing or account? You can edit your listing or update your contact information when you Sign-In with the username and password chosen when creating your account. To edit the listing, click on “Edit Ad”. Simply change any details required and submit the form. The process follows the same steps, which you followed when you originally input your information. To update contact information, click on “Edit Personal Information”, make any changes required and submit. Can I offer incentives to make my listing more attractive? Yes! In many cases it may make sense for a Seller to sweeten their deal by offering an incentive. Typical incentives include offering to pay transfer fees, make payments for the Buyer or even offer cash for taking over the lease. If your payment is not competitive, or you have used more miles than appropriate, offering an incentive is a good way to offset these negatives and improve your odds for success. Listings with incentives are indicated with Icons which draws additional Buyer attention to the ad. The icons which apply to your ad are selected on the form you complet to list your ad. Ensure your add gets the most attention by applying all the icons that apply. If you make a mistake first time you can always go back and amend your ad at any time prior to accepting an 'an advice of offer' How do I extend the vehicle listing? You may extend your ad using your account we will notify you by e mail when the ad is close to expiring you may extend it by signing in. Simply click on "Extend Ad" we will at our discretion extend your ad at no additional cost until it's sold. This is your opportunity to amend mileage reading & incentives to prompt more buyer interest. If you do not extend your ad it will become dormant and may not continue to be displayed on Swap-a-Lease. How do I cancel the vehicle listing? Ypu can let the listing become dormant by default or e mail us to cancel your ad. You will not receive any fee refund for making you listing dormant prior to the 30 day expirey date. How do I initiate the lease transfer? To initiate the lease transfer with a credit cleared buyer complete the 'letter of intent' and return a copy to Swap-a-Lease by recorded delivery. NOTE: Resellers will get their clients to complete the 'letter of intent' and return it to Swap-a-Lease Am I still held liable once the lease has been transferred? So long as all information declared on or before the time of transfer is correct and all legal obligations have been observed by the Seller the lease is transferred to the Buyer and with it all liability. Questions from "Lease Buyers" How do “Lease Buyers” save money using swap-a-lease? The individual "buying" a lease may be able to save a great deal of money utilizing swap-a-lease's services. When you assume the remainder of an active lease, you get the benefits of a late model, low mileage vehicle with no down payment, payments which may have been subsidized by the original lessee with a cash down payment and a short-term lease with a lower payment which originally reflected a longer term lease. Visit Tips for Lease Buyers for an illustration of the value in assuming an in-process lease. How do I search for a vehicle at swap-a-lease? All browsers can search the advertised leases on swap-a-lease just go to Search Ads What is “Ask Seller a Question”? Just email us and we'll find out whatever you need to know. What is “Buyer Registration / Request Contact Info”? There are two types of fees involved in the lease transfer process for Buyers. These include separate fees for Swap-a-Lease and the leasing company involved. Swap-a-Lease collects a £295.95 registration fee from Buyers. Leasing company fees will vary by leasing company, and may include a credit application fee and/or a lease transfer fee. Information on many leasing company fees is included at this site within Leasing Company Information. If you can’t find information on the leasing company you are interested in, please Contact Us and we will be happy to assist. Do I have any control over which leasing company is utilized? Each of the vehicles on the site is currently under lease by a specific leasing company, and is being offered for lease assumption by the current lessee. In lease assumptions, the original lease terms and conditions apply. A Buyer is not agreeing to a new lease, but is agreeing to take over the remainder of an existing lease, through the existing leasing company.
Each Buyer applying for lease transfer will go through a credit approval process with the leasing company that owns the vehicle. All leasing companies have their own standards for decision making on credit approvals, and for this reason it is difficult to say what type of credit history is required in order to gain approval on a lease transfer. If you have concerns about your ability to qualify for a lease transfer, please Contact Us and we will be happy to discuss the situation with you. What if I can’t find what I’m looking for? New vehicles are listed with Swap-a-Lease every day, so if you don’t find the lease you need today you can use the Notify Me feature. When you register with “Notify Me” you will be alerted by email when a vehicle matching your preferences is listed. Questions to Swap-a-Lease Support What if I need to contact someone at Swap-a-Lease? Customer service is the first priority at Swap-a-Lease. You can contact us by phone or email with questions, concerns and feedback. Please see the Contact Us page for a complete listing of phone numbers and email addresses. Does the Swap-a-Lease site work with Netscape Navigator? The encryption software used to protect sensitive information during communication with Swap-a-Lease has a compatibility issue with earlier versions of Netscape Navigator. If you are using Netscape Navigator to view the site, you may get a critical error when attempting to access secure areas. If you experience this issue, we are happy to assist you with any transactions you would like to make. Please Contact Us for support. What do I do if I forget my "User ID" and/or "Password" information? From the Sign-In area you can click on Forgot Password? to request
your username and password. Just enter the email address you have
included in your Swap-a-Lease account, and the username and password
will be emailed to you. If you have any difficulty obtaining the
username and/or password, please Contact Us. |
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